FashIndian Return & Refund Policy
Last Updated: July 2026
At FashIndian, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or unsuitable product, we are happy to assist you with a return, exchange, or refund under the policy below.
1. Return Window
Customers may request a return or exchange within 7 calendar days from the date the order is delivered.
2. Eligible Returns
You can return a product if:
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You received the wrong product.
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The product is damaged during delivery.
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The product has a manufacturing defect.
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The product is significantly different from what was ordered.
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The product is unused, unwashed, unworn and in its original condition with all tags, labels and original packaging.
3. Non-Returnable Items
Returns are not accepted for:
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Used or washed products
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Products without original tags
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Products damaged after delivery due to customer handling
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Customized or personalized products
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Products marked as Final Sale (if applicable)
4. Exchange Policy
We offer exchanges for:
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Size Exchange
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Wrong Item Received
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Damaged Product
Exchange is subject to stock availability.
5. Return Shipping Cost
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Free Return Shipping for damaged, defective or incorrect products.
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For size exchange or customer preference returns, the customer is responsible for return shipping charges unless otherwise stated.
6. Refund Policy
After we receive and inspect the returned product:
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Inspection takes 1–2 business days
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Refund is processed within 3–7 business days
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Refund is issued to the original payment method.
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COD orders are refunded via Bank Transfer or UPI.
Shipping charges (if any) are non-refundable unless the return is due to our error.
7. Return Process
To request a return:
Email:
support@fashindian.com
WhatsApp:
+91-6291459823
Please provide:
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Order Number
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Registered Mobile Number
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Reason for Return
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Product Photos (if damaged or incorrect)
8. Cancellation Policy
Orders can be cancelled before dispatch.
Once the order has been shipped, cancellation is not possible. Customers may request a return after delivery according to this policy.
9. Contact Us
FashIndian
Website:
https://fashindian.com
Email:
support@fashindian.com
WhatsApp:
+91-6291459823
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)